Gruiu
Customer Portfolio Manager
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Since 1993, we have consistently tailored our electronic services to meet our customers' needs. As a result, we have grown into a company with over 2,000 employees, annual revenues exceeding 300 million Swiss francs and twelve locations worldwide. Driven by our customers' nearshoring needs, we have continually expanded our footprint across Europe, North America, China and the Asia-Pacific region. Today, we serve customers in all four market regions, offering a globally harmonized supply chain and production network that enables the seamless and rapid industrialization of regional supply chains and efficient manufacturing of electronic solutions.
We are currently looking for a Customer Portfolio Manager
Purpose and responsibilities
We are seeking a proactive and customer-focused Customer Portfolio Manager to manage and grow a portfolio of key clients. The ideal candidate will build and maintain strong relationships with existing customers, gain a deep understanding of their needs, and identify opportunities for upselling and cross-selling to drive growth. The Customer Portfolio Manager will oversee the assigned customer portfolio - including key accounts - with a focus on revenue, profitability, cash flow, and overall customer satisfaction.
In this role, the Customer Portfolioe Manager will also lead and develop a customer success team of Customer Success Managers, Technical Program Managers, and Customer Buyers, while fostering close collaboration with Product Quality Engineers and Testing Engineers to ensure excellence in service delivery.
Customer Relationship Management
- Analyze and evaluate existing business to identify strengths, weaknesses, opportunities, and risks.
- Manage a portfolio of customers as the primary contact, building long-term partnerships by understanding goals and challenges.
- Monitor customer satisfaction, resolve issues proactively, and ensure timely contract renewals.
P&L & KPI Management
- Oversee portfolio performance, including P&L responsibility and key metrics
- Recommend and implement process improvements to enhance efficiency and profitability.
Leadership & Coaching
- Lead and develop team members, manage the employee lifecycle, and foster a culture of learning and knowledge sharing.
- Support organizational and team development through coaching and project leadership.
Risk & Performance Management
- Identify and mitigate relationship or operational risks.
- Track and report on portfolio and customer performance against KPIs and goals.
- Present regular performance updates to senior management.
Analytics & Market Insights
- Analyze customer and business data to uncover trends and improvement opportunities.
- Stay informed on industry trends, competitor activity, and emerging customer needs.
- Utilize business intelligence tools (e.g., Qlik, SAP) to support strategic decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, or related field (Master's is a plus).
- Proven experience in customer success, account management or sales.
- Strong interpersonal and communication skills (written and verbal in english).
- Data-driven mindset with analytical skills.
- Proactive, solution-oriented, and goal-driven.
- Leadership, entrepreneurship, customer-centricity, problem solving, technical understanding, stakeholder management, conflict management, negotiation skills, project management, relevant software tools (SAP; Microsoft Office)
What we offer
- Opportunity to work in a dynamic, international environment with flat hierarchies and strong cross-functional collaboration
- A company that values long-term commitment and solid relationships, professional development and training opportunities
- Competitive salary
- We look forward to receiving an online application to become a Customer Portfolio Manager.
Contact
- Dein Recruiting Team
- T: +41 71 447 87 00 or email at anamaria.vasile@variosystems.com
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