Customer Success Manager (m/f/d)

We are currently looking for a Customer Success Manager (m/f/d) for our location in Gruiu, Ilfov, Romania.

Purpose:

Customer Succes Manager is responsible for the day-to-day customer management including the responsibility for the order management focusing on customer satisfaction, profitability, cash flow, revenues including expanding business with existing customers. They are responsible for ensuring that the SAP system displays accurate and realistic data to ensure the effective planning and execution of production orders.

Main responsabilities: 

Customer Relationship Management:

Primary point of contact to the customer, addressing their inquiries, concerns, and providing solutions to their issues; building strong, long-term relationships by understanding customer needs and goals.

Transparency to Customer:

Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc

Efficient Order Management:

Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, and Planning to ensure order fulfillment and achieve high delivery performance.

Financial KPI Management:

Financial performance of the customer accounts, forecast and tracking, cash management.

Success Planning: 

Develop and execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with customers to align their objectives with the capabilities of the company's offerings.